Privacy Policy

Privacy Policy
  • 1) Information collected

    1.1 - LotraxTM collects the details provided by you on registration. We monitor customer traffic patterns across the site which enables us to improve the service we provide.

    1.2 - We do not hold payment information (card details) which is managed by Sage Pay who process card payments on our behalf. Sage Pay are fully PCI DSS compliant. PCI DSS are a set of standards to protect from data theft and fraud. LotraxTM and Spectrum Optimisation Solutions Ltd are however responsible for your transactions made through our services.

  • 2) Use of your information and your preferences

    2.1 - We will use your contact details to communicate with you. We may use your information to send you offers and news about LotraxTM products and services. In these cases contact would be via email. We like to hear your views to help us improve our service. From time to time, we may contact you by email to ask your opinions. Any communications that are sent by or Spectrum Optimisation Solutions will have an option to opt out of any future communications.

    2.2 - Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

  • 3) Disclosures of your information

    3.1 - We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

  • 4) Third party web sites

    4.1 - Our web site may contain links to other web sites, links which are added by users as part of the service. These links are outside our control and are not covered by this Privacy Policy.

  • 5) Cookies

    5.1 - "Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on LotraxTM uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to enable traffic monitoring.

    5.2 - Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. This information will never be shared with any 3rd party for any reason.

  • 6) Site Statistics

    6.1 - We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. LotraxTM uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

  • 7) Transfers of your Information

    7.1 - The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for LotraxTM or one of our suppliers. Such processing may, for example, be required in order to provide support services. All staff who have access to data will be subject to strict controls and procedures in place to protect the limited customer information that we collect (this does not include card payment data).

    7.2 - The transmission of information via the Internet is not completely secure. We will take all necessary actions to protect your personal data, but cannot guarantee the security of data transmitted to our site or from our site to a 3rd party; any transmission initiated by you is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access to our systems.

  • 8) Checking your Details

    8.1 - If you wish to verify the details you have submitted to LotraxTM you may do so by checking your profile page while logged onto the Lotrax system, which displays all the information that we hold. Any additional requests that you have will require proof of identity in the form of your name, e-mail address and security answers submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and security question answer(s). We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information. All payment related information is stored securely by our payment gateway provider Sage Page and is not stored on the Lotrax system.

    8.2 - It is recommended that you set the secondary contact email address as part of registration or from the 'User Profile' page when logged onto the Lotrax system, in the event that you lose access to your primary email address.

  • 9) Contacting us

    9.1 - We are always pleased to receive feedback to help us improve the service we provide. We are always grateful for the time taken to provide us with feedback. If you have any questions or feedback about this statement, or if you would like to share concerns about any of our services, please do not hesitate to contact a customer service member of the LotraxTM team, who will be delighted to answer any questions you may have.

  • 10) Contact LotraxTM at:

    10.1 - Customer care :

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